Shipping policy

Shipping Policy

Processing and Cure Time

Our candles are hand-poured in small batches and require approximately 2 weeks to properly cure before shipping. This curing time is an important part of our candle-making process and helps ensure you receive the best quality product possible.

Please allow up to 14 days for candle orders to be prepared before shipment. Once your order has shipped, you will receive tracking information when available.

If a candle is already cured and ready to ship, your order may ship sooner.

Shipping

Shipping times vary depending on the destination and shipping carrier. Please make sure your shipping address is correct before submitting your order.

Warm Weather Shipping

Because our candles are made with soy wax, they may soften or melt when exposed to high temperatures. During warmer months, please track your package and bring it indoors as soon as possible after delivery. Piney Creek Candle Company cannot be responsible for products left outside or exposed to excessive heat after delivery.

Damaged Orders

Please inspect your order upon arrival. If your order arrives damaged or there is a problem with your product, please contact us within 7 days of delivery at pineycreek@yahoo.com.

Please include your order number and photos of the damaged product and packaging so we can help resolve the issue.

Lost or Delayed Packages

Once your package has been accepted by the shipping carrier, delays may occur that are outside our control. If you experience a problem with your shipment, please contact us and we will do our best to assist you.

Thank you for supporting Piney Creek Candle Company and our small-batch, hand-poured products.