Refund policy

Return & Refund Policy

Returns & Exchanges

Due to the nature of our handcrafted products, all sales are final. We do not accept returns, refunds, or exchanges. Each product is carefully hand-poured and prepared in small batches, and we hope you love your purchase.

Damages or Problems With Your Order

Please inspect your order when it arrives. If an item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.

Email us. Include your order number and photos of the damaged or incorrect item when possible.

Non-Returnable Items

For health and safety reasons, personal-care products, opened or used products, custom or personalized orders, and gift cards cannot be returned.

Sale Items

All sale and clearance items are final sale.

Questions

If you have any questions or concerns about your order, please contact us under contact. 

Thank you for supporting Piney Creek Candle Company and our small-batch, hand-poured products.