Refund policy

Due to the nature of our handcrafted products, we do not offer refunds or exchanges. Each item is made with care, and we are confident you will love your purchase. 

Damages and issues

Please inspect your items upon arrival. If your order arrives damaged or there is an issue with your product, we want to make it right!

Please contact us at pineandpetalsoapco@gmail.com within 7 days of receiving your item, and we will work with you to resolve the situation.

Thank you for your understanding and support of our small business! 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Due to the nature of our handcrafted products, we do not offer refunds or exchanges. Each item is made with care, and we are confident you will love your purchase. 

Refunds

Please inspect your items upon arrival. If your order arrives damaged or there is an issue with your product, we want to make it right! Please contact us at pinecreek@yahoo.com within 7 days of receiving your item, and we will work with you to resolve the situation.

Thank you for your understanding and support of our small business!